Legal
Data deletion request
This page explains how to have your data deleted from the Prachi Softwares WhatsApp ordering platform. It matches section 13 of our Privacy Policy, which sets out the same process in the context of everything else we hold.
1. First, which of these are you?
Our responsibilities differ depending on whose data it is, so please start here.
- You are our client — your business has an account on our platform and has connected its own WhatsApp Business Account. Follow section 2 below.
- You are a customer of a business that uses our platform — you sent WhatsApp messages to a shop, pharmacy or distributor and want your details removed. That information belongs to that business, not to us. Follow section 3 below.
2. If you are our client
Email vijaytoshniwal@prachisoftwares.in with the subject line “Data Deletion Request”, and include:
- your registered business name;
- the email address and phone number on the account; and
- whether you want your entire account deleted, or only specific information.
You can also call us on +91 96747 43738 if you would rather talk it through first, but please follow up in writing so we have a record of the request.
3. If you are a customer of one of our clients
Contact that business directly — the pharmacy, shop or distributor you messaged. They hold your information and they decide how it is used; we only pass messages between you and them, and we do not keep your order history or your conversations.
If you are not sure who to contact, or they do not respond, write to vijaytoshniwal@prachisoftwares.in. We will identify the business and pass your request on to them.
4. What happens, and how long it takes
- Within 72 hours — we acknowledge your request in writing.
- Next — we verify that the request genuinely comes from the account holder, so nobody can delete your data on your behalf.
- Within 30 days — the deletion is completed and we confirm in writing that it is done.
5. What we delete
- Your account and business details — business name, contact person, phone number, email address, business address and the registered WhatsApp Business number.
- Your login credentials.
- Support communications held about your account.
- Technical logs relating to your account.
Message contents are not stored by us in the first place, so there is nothing of that kind to delete. Our platform passes messages through to your own WhatsApp Business Account rather than keeping its own copy.
6. What we cannot delete
Two things are genuinely outside our control, and we would rather say so plainly than promise more than we can do.
- Messages held by Meta. WhatsApp conversations are also processed and stored by Meta on its own systems, under Meta's terms and privacy policy. Deleting your data with us does not delete anything held by Meta or on the phones of the people you messaged. To remove data held by Meta you must approach Meta directly, or delete it from within your own WhatsApp Business Account.
- Billing and tax records. Indian tax and accounting law requires us to keep invoices and payment records for 8 years after the relevant financial year. We cannot delete these before then. They are kept only for that legal purpose and are not used for anything else. We will tell you if this applies to your request.
7. Revoking our access to your WhatsApp Business Account
Separately from deletion, you can cut off our access at any time, and it takes effect immediately — no data flows to us afterwards. You do this in Meta's own settings, not ours:
- Go to business.facebook.com and sign in to your Meta Business account.
- Open Settings (or Business Settings).
- Go to Business Integrations — sometimes listed under Apps or Connected Assets.
- Find Prachi Softwares in the list.
- Choose Remove or View and edit to withdraw the permissions you granted.
Revoking access stops the connection but does not by itself delete the account details we already hold. If you want those removed as well, send the deletion request in section 2.
8. Questions or complaints
If you are unhappy with how we handle a deletion request, our Grievance Officer will look into it — the details are in section 16 of our Privacy Policy. Complaints are acknowledged within 72 hours and resolved within 30 days. If you remain dissatisfied, you may escalate the matter to the Data Protection Board of India.
9. Contact
Prachi Softwares
Data deletion requests: vijaytoshniwal@prachisoftwares.in
B2 Gitanjali Twins, 2nd Floor,
Premises No 33, 39 Roy Bahadur Road,
Kolkata – 700034, West Bengal, India
+91 96747 43738