Meet customers where they are
People already message pharmacies on WhatsApp all day. Order Desk turns those messages into proper, priced orders instead of missed ones — without adding a queue at your counter.
For pharmacies, chemists & pharmacy chains
Take medicine orders on WhatsApp — checked by your pharmacist, priced from your live stock.
Order Desk lets your customers order medicines on WhatsApp — by typing a list, sending a photo of the strip or the prescription, or a voice note. The system reads the order, checks it against your live SwilERP stock and price, and a licensed pharmacist reviews it and sends a quote. The customer replies CONFIRM and you fulfil. Nothing is sold until your pharmacist approves it.
Your Pharmacy
Business account · online
WelcomeHi 🙏 Order your medicines here — type a list, send a photo of the strip or prescription, or a voice note.14:01
Dolo 650 – 2 strips
Azithral 500 – 1 strip
Pan-D – 1014:03
Our pharmacist is checking stock & price 🧑⚕️ One moment.14:04
Quote✅ Dolo 650 ×2 — ₹63.00
✅ Azithral 500 ×1 — ₹132.00 (Rx verified)
🔁 Pantocid-D ×1 — ₹94.20 (for Pan-D, out of stock)
✅ Shelcal 500 ×2 — ₹69.10
Total ₹384.85 · Home delivery
Reply CONFIRM to place the order.14:07
CONFIRM14:08
Confirmed🎉 Order confirmed! Out for delivery, ETA ~40 min.14:08
Runs on official WhatsApp (Meta Cloud API)
Live SwilERP stock & price
Pharmacist-verified
Schedule H aware
Delivery or store pickup
How it works
Five simple steps — the customer stays inside WhatsApp the whole time, and a licensed pharmacist is in control of every order.
Customer messages on WhatsApp
They send a typed list, a photo of the strip or prescription, or a voice note — on your pharmacy's own WhatsApp number. No app to install.
The order is read for you
Medicine names, strengths and quantities are picked out of the message and matched to your catalogue, ready for the pharmacist to check.
Live stock & price check
Every item is checked against your live SwilERP stock and current MRP. Out-of-stock items get same-composition substitute suggestions.
Pharmacist reviews & quotes
A licensed pharmacist verifies the reading, checks the prescription for Schedule H medicines, approves any substitute, and sends an itemised quote with GST.
Customer confirms → you fulfil
The customer replies CONFIRM and chooses home delivery or store pickup. Every step is saved in a tamper-proof audit trail.
What Order Desk handles
Built for the way an Indian pharmacy actually works — safe with prescription medicines, honest about stock, and always pharmacist-led.
Pharmacist-verified, always — no order is quoted or sold until a licensed pharmacist has approved it.
Reads text, photos, prescriptions & voice — customers order the way that suits them; the desk turns it into a clean item list.
Live SwilERP stock & price — real availability and real MRP at the moment of quoting, not a stale price list.
Schedule H / H1 aware — restricted medicines require a valid prescription and pharmacist sign-off before they can be quoted.
Automatic substitutes — when a brand is out of stock, same-composition alternatives are suggested for the pharmacist to approve.
Itemised WhatsApp quotes with GST — the customer sees exactly what each item costs and the total before they confirm.
Home delivery or store pickup — captured with the customer's saved address, right inside the order.
Tamper-proof audit trail — every message, edit, approval and quote is logged, in order, for compliance.
Official WhatsApp Business Platform — your own verified number on Meta's WhatsApp Cloud API, not an unofficial workaround.
Why it helps your pharmacy
The orders your customers already send you on WhatsApp — handled properly.
Right medicine, right stock, right price
Because it reads from your live SwilERP, the quote reflects what you actually have and what it actually costs today — and the pharmacist confirms every line before it goes out.
Safe with prescription medicines
Schedule H medicines can't be quoted without a valid prescription and pharmacist approval, and every action is recorded — so growing your online orders never means cutting corners.
Questions pharmacies ask us
The things owners want to know before they switch WhatsApp ordering on.
Do customers need to install an app?
No. Customers simply message your pharmacy on WhatsApp — by typing a list, sending a photo of the strip or prescription, or a voice note. There is nothing for them to download.
Is it safe for prescription (Schedule H) medicines?
Yes. Restricted medicines such as Schedule H and H1 require a valid prescription and a licensed pharmacist's approval before any quote is sent. Nothing is sold until your pharmacist approves it.
Does it use my live stock and prices?
Yes. Each item is checked against your live SwilERP stock and current price at the moment the pharmacist prepares the quote, and out-of-stock items get same-composition substitute suggestions for the pharmacist to approve.
Which WhatsApp number is used?
Your own WhatsApp Business number, running on the official Meta WhatsApp Cloud API — not a personal number and not an unofficial tool.
Is my customers' data protected?
Yes. Messages are exchanged only between your pharmacy and your own customers who have messaged you first, and every message, edit, approval and quote is recorded in a tamper-proof audit log.
Does it work with my SwilERP?
Yes. Order Desk reads catalogue, stock and price live from SwilERP (read-only — it never changes your ERP data). As a SWIL Authorized Platinum Partner, we set up the connection for you.
Ready to take orders on WhatsApp?
Tell us about your pharmacy and we'll show you how Order Desk fits — set up and supported from Kolkata.